What to do after an online scam

Where to report fraud and whom to contact about a payment.

Report fraud to the FTC

Gather dates, contact details and a description of what happened. Submit your report through FTC ReportFraud.

Dispute a card payment

Contact your card issuer promptly. Explain what happened, provide the transaction details and ask how to dispute the charge. Keep your receipts and case number.

Respond to a wire or gift card scam

For a wire, ask the bank or transfer service whether it can recall the payment. For a gift card, contact the gift card issuer and keep the card and receipt.

FTC guidance by payment method

Report online crime to the FBI

Prepare a timeline, payment details and any identifiers for the people or websites involved. Keep copies of receipts and messages.

FBI IC3 filing guidance